Tūwharetoa ki Kawerau Hauora — Policy Library
Ngā Kaupapa Here
Our Policy Library
Our Integrated Management System — keeping our mahi safe, consistent, and grounded in kaupapa Māori
Our IMS brings together our policies, procedures, and everyday practices into one living system. It is how we deliver excellent care for whānau, meet our obligations to funders and regulators, support our kaimahi, and keep getting better. This is not just compliance — this is how we operate as one organisation.
Tūwharetoa ki Kawerau Hauora has served whānau across the Eastern Bay of Plenty for thirty years. Our IMS is the expression of that commitment — a living system, not a filing cabinet. It is grounded in the founding act of mana motuhake that established this Hauora, and refined continuously through the voices of our whānau, the learning of our kaimahi, and the evidence of our practice.
📋 What is our IMS?
Our Integrated Management System brings together every policy, procedure, and practice into one coherent system — ensuring our mahi is safe, consistent, and grounded in kaupapa Māori across all 25+ contracts and every service we deliver.
- Deliver excellent care for whānau
- Meet our legal and regulatory obligations
- Support our kaimahi to do their roles with confidence
- Continuously improve how we work
🔄 A living system
Our policies and procedures are continuously refined through a deliberate improvement cycle — because our commitment to whānau demands that we keep getting better.
- Whānau feedback and voice
- Incident and near-miss learning
- Internal audits and management reviews
- Kaimahi voice and frontline experience
- Funder reviews and legislative changes
Policies
What we commit to
High-level statements that set our direction, our standards, and our obligations — approved by the Board.
Procedures
How we do the work
Operational-level documents that guide kaimahi through the specific steps of delivering our services — refined continuously through our quality management system.
IMS
How it all connects
Our Integrated Management System ties policies and procedures together into one living framework — ensuring consistency, safety, and continuous improvement across the organisation.
🔁 Continuous Improvement
Our IMS supports ongoing learning and improvement across all services. We do this through incident and near-miss reporting, complaints and whānau feedback, data and performance review, and internal audits and reviews. Every kaimahi plays a role in improving how we work.
Ngā Kaupapa Here — Our Policies
7 active · Approved October 2025The summaries below are high-level representations of each policy. Full policy documents are available on request — please contact us if you would like a copy.